Quality & Safety Programs
Introduction to Quality Management
Learning Objectives :
Understand the role of Professionals to support Quality Management Systems (QMS)
Describe the importance of quality in organizations
Use the most appropriate quality philosophy and tools to establish priorities within the organization
Appraise the ethical commitment needed by quality professionals
------------------------------------------------
Program Duration : 2 Days ( 16 Hours )
Attendees : Max ( 15 People )
Business Process Management
(BPM) Foundation
Learning Objectives :
Understand BPM Terms
Learn what the major analytical and design method considerations are
Learn what a BPM project and resources are needed for success
Learn what a BPM management and process-centric organization is and how it works
Understand the metrics and measurements critical to managing processes
Learn how to identify critical processes
Learn about the alignment imperative: Strategic Goals, Processes, People,Systems
------------------------------------------------
Program Duration : 3 Days ( 24 Hours )
Attendees : Max ( 15 People )
Business Process Modeling
Learning Objectives :
Understand BPM terms
Learn what the major analytical and design method considerations are
Understand how to identify and model current business processes
Measure and document business processes
Understand the metrics and measurements critical to managing processes
Identify process gaps and perform root cause analysis
Identify and justify alternative recommendations leading to a process improvement initiative and/or technology solution
------------------------------------------------
Program Duration : 4 Days ( 32 Hours )
Attendees : Max ( 15 People )
Certified Business Process Associate (CBPA®) Exam Prep
Learning Objectives :
The participants get to know the following topics:
Business Process Management: key terms of BPM, core concepts, BPM-life cycle,success factors and process types
Process management technologies: types and alignment of BPM-technologies, opportunities and risks of process automation
Organizational process management: process portfolio management, process reference model, maturity of process management
Process analysis: meaning, causes and roles of the analysis, analysis activities and objects
Process modeling: modeling standards and notation, collection and modeling techniques, process simulation
Process design: preparation of the design phase, principles and success factors of process design
Process implementation and introduction: methods of process optimization, change management
------------------------------------------------
Program Duration : 3 Days ( 21 Hours )
Attendees : Max ( 15 People )
Re-engineering Your Organization
A Roadmap to Business Process Improvement
Learning Objectives :
In this course, you gain the critical skills needed to implement BPR (Business process re-engineering) within your organization. It provides proven tools and techniques for re engineering key elements of your business.You صill Learn How To:
Select, organize and implement a business re engineering project.
Achieve competitive advantage by capitalizing on technology opportunities and the application of re-engineering techniques
Maximize customer satisfaction by matching process design to customer needs
Identify typical symptoms of business process dysfunction
Redesign workflow and structure successfully within the business
Ensure best practice through the application of business patterns
------------------------------------------------
Program Duration : 3 Days ( 21 Hours )
Attendees : Max ( 15 People )
Six Sigma for Managers
Learning Objectives :
Establish the structure that supports and sustains Six Sigma Quality
Identify and calculate key Six Sigma Measurements (Sigma, DPMO and Yield)
Select successful, high-impact projects that match to strategic objectives
Document, measure and improve key processes using the DMAIC (Define, Measure, Analyze, Improve and Control) Methodology
Utilize data-based thinking to make key business
------------------------------------------------
Program Duration : 3 Days ( 24 Hours )
Attendees : Max ( 15 People )
Total Quality Management (TQM)
Learning Objectives :
Importance Of Marketing
Scope Of Marketing
Core Marketing Concept
New Marketing Realities
Market Place
Market Management Task
Developing Marketing Strategies and Plans
Marketing and Customer Value
Corporate and Division Strategic
Business Unit Strategic Planning
Marketing Plan
Workshop
case Study
Presentation
------------------------------------------------
Program Duration : 5 Days ( 30 Hours )
Attendees : Max ( 15 People )
Lean Six Sigma Green Belt Exam Prep
Learning Objectives :
Participants will learn how to select high impact projects that align to the organizational objectives and strategy. Once the projects are identified they’ll learn how to properly plan the Six Sigma project, identify the CTQ’s (Customer Requirements), measure process capability, analyze data, identify root causes, implement improvements, and sustain the gains.
Participant will learn how to:
Select high-impact projects
Identify and measure critical customer requirements
Identify and collect non-biased data
Identify current Process Capability
Determine high-impact root causes
Design and test solutions
Make improvements sustainable
Determine the difference between Common and Special Cause Variation
------------------------------------------------
Program Duration : 8 Days ( 64 Hours )
Attendees : Max ( 15 People )